Private introduction · May 2026 Sutter Health + LogicSource · EVS sourcing context

Before the PQQ

An invitation to the conversation, ahead of the questionnaire.

From UFG Works to LogicSource and Sutter Health, before the Pre-Qualification Questionnaire reaches our inbox. We have a Sutter performance record we would like you to see in context first.

  • Proudly MBE
  • Family-owned since 1998
  • 27+ years operating
  • Northern California healthcare EVS
Letty Miranda President
Al Cuevas Founder and CEO
UFG Works Sutter EVS partner since 2016 · co-recognized for cleanliness and sustainability
01 / 15

02 · Identity

We wanted you to know us before the PQQ knew us.

United Facilities Group is a proudly Minority Business Enterprise, family-owned since 1998, with a Northern California facility management presence that expanded in 2012 and a Sutter Sacramento partnership that has run for ten years. We endorse the structured evaluation. It is the right shape for a portfolio of this scale and clinical sensitivity.

We are writing now because UFG Works is already on the ground inside Sutter, with a co-recognized 5-star cleanliness rating and a 2020 Practice Greenhealth co-award to point to. Before the PQQ template arrives and before walkthroughs begin, we would like 30 minutes with Chuck and Laura to make sure UFG is properly contextualized as an existing Sutter performance partner.

1998
Year founded
27+
Years operating
10
Years inside Sutter Sacramento
653,567
Square feet currently covered
UFG Works · Sutter Health + LogicSource · 02 / 15
Sutter Maternity and Surgery Center of Santa Cruz
Sutter Maternity and Surgery Center of Santa Cruz

03 · Track Record

Five-star CMS cleanliness, co-recognized at Sutter Maternity Santa Cruz.

Sutter Maternity and Surgery Center of Santa Cruz appears on Becker's Hospital Review's 2025 list of 374 hospitals receiving a 5-star CMS HCAHPS rating for cleanliness, drawn from patient surveys completed between April 1, 2023 and March 31, 2024. UFG Works delivered EVS at the facility throughout that reporting window. The recognition is co-earned, verifiable, and directly connected to what patients see and score.

Source: Becker's Hospital Review 2025 list of CMS 5-star HCAHPS cleanliness hospitals, compiled from public CMS data.

03 / 15
Sutter healthcare lobby
2020 Practice Greenhealth Partner for Change Award

04 · Sustainability Record

Practice Greenhealth, 2020. With the Sutter Sacramento EVS team.

In 2020, Sutter Sacramento's environmental services program, including UFG's contribution, was recognized by Practice Greenhealth with both the Greenhealth Emerald Award and the System for Change Award. The recognitions were tied to waste reduction, recycling discipline, and green-cleaning maturity.

That work maps directly to Sutter Health's public sustainability priorities: California Health Care Climate Alliance founding membership, Coolfood Pledge engagement, executive-level accountability, circular waste practices, and safer chemicals and sustainable purchasing, including cleaning supplies.

Greenhealth EmeraldTop 20% Partner for Change applicants, 2020
System for ChangeSystem-wide sustainability governance recognition
Sutter Sacramento EVSCo-engaged operating team
04 / 15

05 · Why EVS Is Clinical

Cleanliness is a patient-safety signal and a reimbursement signal.

HCAHPS 2.0 is live. Cleanliness and quietness remain visible patient experience signals. The Joint Commission revised its Infection Prevention and Control chapter effective July 1, 2024, including IC.07.01.01 readiness for high-consequence infectious diseases.

1 in 31
HAI prevalenceCDC: hospitalized patients with at least one HAI on a given day.
~1.7M
Annual HAIsHistoric CDC burden estimate across U.S. hospitals.
25%
HCAHPS sharePatient experience contribution to CMS Hospital Value-Based Purchasing.
2%
HVBP withholdCMS holds 2% of DRG payments and redistributes by performance.
05 / 15

06 · Four PQQ Pillars

We can answer the PQQ in the language it will be scored in.

The four pillars LogicSource and Sutter procurement teams typically use, with the receipts that map to each one.

01

Healthcare EVS experience

Sutter Santa Cruz active performance, Sutter Sacramento sustainability history, Northern California healthcare operations, and fluency with CDC, TJC, AORN, OSHA, and EPA disinfectant standards.

02

Staffing and scalability

AHE Staffing Calculator methodology, cleanable-space inventory, lock-in modeling for OR, ED, L&D, bilingual workforce depth, and local labor-market density.

03

Training and quality control

ATP bioluminescence, fluorescent marker audits, visual inspection, dwell-time discipline, AHE-aligned training, and ISSA/IEHA management credentials.

04

Financial capacity

27+ years in operation, family-owned leadership continuity, insurance and bonding documentation available under NDA, and transparent KPI reporting for LogicSource.

06 / 15

07 · Capability + Credentials

Healthcare EVS has a credential ladder. UFG climbed it years ago.

Account managers trained and certified to the standards procurement teams ask about. The certificates exist. They are signed, dated, and ready for the PQQ packet.

ISSA Cleaning Management Institute Accredited Auditing Professional certificate ISSA · CMI
Featured credential

Accredited Auditing Professional

ISSA / CMI accreditation covering customer service, chemistry of cleaning, hard floors, carpet, and restrooms with full continuing education units logged.

ISSA Cleaning Management Institute Certified Custodial Supervisor certificate ISSA · CMI
Supervisor track

Certified Custodial Supervisor

Supervision and management of clinical-grade custodial programs. Active through November 15, 2026.

  • CWS Certified Workloading Specialist Square-foot-per-hour modeling aligned to AHE staffing logic.
  • CESE / RESE IEHA EVS Executive Healthcare EVS leadership credential at the executive level.
  • CIMS-GB Green-Building Operations Audit-ready documentation for green cleaning programs.
  • AHE Health Care Environment Calculator, curriculum, and EVS body-of-knowledge alignment.
07 / 15

08 · Quality Control

Chuck and Laura should not have to wonder what happened last month.

UFG arrives with a reporting model already built: a monthly KPI dashboard connected to cleanliness outcomes, audit pass rates, response SLAs, staff retention, and corrective-action closure.

Sample EVS Performance Dashboard Monthly view · Sutter portfolio
ATP pass rate97.4%
Fluorescent marker removal94.8%
Corrective actions closed98%
Response SLA met96%
Patient-room high touch
OR terminal readiness
Public area appearance
Supply and consumables
08 / 15

09 · Recognition + Sustainability

Sutter cleanliness gets recognized. UFG works inside that recognition.

Two third-party recognitions, four years apart, both with UFG on the floor and a Sutter team in the room.

2025 · Becker's Hospital Review CMS HCAHPS · April 2023 - March 2024

374 cleanest U.S. hospitals.
Sutter Maternity Santa Cruz on the list.

Five-star CMS HCAHPS top-box cleanliness, drawn from patient surveys submitted while UFG was the EVS partner on site.

  • 5 / 5HCAHPS cleanliness top-box
  • 374U.S. hospitals on the 2025 list
  • 1UFG-served Sutter facility named
2020 Practice Greenhealth Partner for Change Award
2020 · Practice Greenhealth Sutter Sacramento EVS · co-recognized

Greenhealth Emerald
and System for Change.

Top-tier Partner for Change recognition for waste reduction, recycling, and green-cleaning maturity, in concert with the Sutter Sacramento environmental services team.

UFG environmental services technician completing floor care in a Sutter clinical room
UFG technician · clinical floor care, Sutter Sacramento campus
Safer chemicals & sustainable purchasing
Green Seal / EcoLogo options, EPA-registered hospital-grade disinfectants, label and dwell-time discipline.
Waste reduction & circular practices
Microfiber systems, dilution control, recycling support, regulated-waste awareness.
Climate Alliance posture
Local labor density, route efficiency, and procurement-ready sustainability documentation.
09 / 15

10 · Scale Where Sutter Is Growing

Regional density matters when the portfolio is still expanding.

Sutter's growth pipeline is not abstract: Santa Clara, Modesto, San Francisco, Emeryville, Folsom, Elk Grove, Arden, and advanced specialty campuses all require vendors who can scale without relearning Northern California labor conditions from the outside.

653,567
Sutter sq ft currently covered
22
Day porter and night janitorial staff on site
10 yrs
Sutter Sacramento operating history
Northern California operating density
SacramentoEVS sustainability history
Bay AreaSanta Clara, SF, Emeryville
Central ValleyModesto, Elk Grove, Arden
Santa Cruz5-star cleanliness proof point
Santa Clara · 106,500 sq ft · $145MModesto Cancer Center · 70,000 sq ft · $76MSF NeuroscienceEmeryvilleFolsomElk GroveArden
10 / 15
Letty Miranda, President of UFG Works

We won't need ninety days to learn Sutter. We already know it.

Letty Miranda President · UFG Works

11 · Operational Memory

The incumbent advantage is not familiarity. It is fewer blind spots.

Sutter operates across mixed facility ages, clinical service lines, surgical schedules, sustainability priorities, and supply-chain operating rhythms. UFG's existing Sutter work gives the evaluation team something national bidders cannot manufacture in a kickoff: local memory, known expectations, and continuity at the point of service.

That memory is practical: older replacement-campus complexity, newer ambulatory rhythms, desflurane and waste-stream shifts, Practice Greenhealth reporting discipline, and the difference between a clean-looking room and a room that is ready.

  • Conference Room Coordinator coverage at Sutter Sacramento
  • Pharmacy cleaning, terminal disinfection, Sunday infusion cleaning
  • Joint Commission and hospital certification support cycles
  • UFG team members hired directly by Sutter on merit
11 / 15

12 · Procurement Answers

The questions we expect are the questions we are ready to answer.

Are you financially scalable?

Yes. UFG has 27+ years of operating history. Current insurance certificates, bonding capacity, audited or reviewed financials, and D&B support can be provided under NDA.

How do you staff consistently?

AHE Staffing Calculator logic, cleanable-space inventory, lock-in modeling, schedule design by unit type, and ISSA workloading discipline.

How do you handle C. auris or C. diff?

EPA List K/P product guidance, validated dwell time, supervisor verification, isolation and terminal-cleaning protocols, and IC.07.01.01 escalation readiness.

How will performance be visible?

Monthly KPI dashboards mapped to ATP, fluorescent-marker audits, SLA response, staff retention, corrective actions, and HCAHPS cleanliness context.

12 / 15

13 · Next Step

Thirty minutes before the PQQ. Useful either way.

Letty would welcome a focused pre-PQQ conversation with Chuck and Laura. The purpose is not to shortcut the process. It is to make sure UFG is evaluated with the full Sutter-specific record in view: five-star cleanliness, Practice Greenhealth history, healthcare EVS standards, and a transparent approach to KPIs.

Suggested agenda

  1. Confirm UFG's current Sutter operating context.
  2. Walk through the two third-party proof points.
  3. Preview the PQQ pillars and documentation package.
  4. Align on what LogicSource and Sutter need to see next.
Send Letty a note
13 / 15

14 · Leadership and Continuity

Letty leads the conversation. Al stays in the room for continuity.

Letty Miranda
President

Letty Miranda

Letty reviews every new healthcare relationship personally. For Sutter and LogicSource, she is the primary executive voice for readiness, documentation, and operating commitments.

lmiranda@ufgworks.com 408-396-4606
Al Cuevas
Founder and CEO

Al Cuevas

Al accompanies Letty as founder continuity: 27+ years of Northern California operating memory, family-owned accountability, and long-horizon customer stewardship.

"A verifiable Sutter performance record. Owner-operator accountability. The next 27 years, beginning with this conversation." Letty Miranda, President
14 / 15

15 · Appendix and Caveats

The documentation package we would bring to the PQQ.

Evidence references

  • Becker's Hospital Review 2025 CMS 5-star cleanliness list.
  • CMS HCAHPS survey period: April 1, 2023 to March 31, 2024.
  • Practice Greenhealth 2020 Greenhealth Emerald and System for Change context.
  • Sutter sustainability priorities: safer chemicals, waste reduction, Coolfood Pledge, climate alliance posture.

PQQ support files

  • Insurance certificates and bonding capacity.
  • Financial statements or D&B support under NDA.
  • Credential roster: AHE, ISSA CMI/AAP, Workloading Specialist, IEHA CESE, NMSDC MBE.
  • Sample transition plan, staffing model, QA dashboard, and escalation matrix.

Precise caveats

  • UFG should validate the exact current Sutter scope before claiming system-wide incumbent status.
  • Practice Greenhealth's Emerald name is historical for 2020 and has since evolved.
  • Allina expansion remains pending and should be referenced only as growth trajectory.
  • Competitors should not be named or disparaged in client-facing materials.

UFG Works is ready to support the Pre-Qualification Questionnaire on day one, with Letty leading and Al present for founder-level continuity.